Support
Help with QGo Live for reporters, studios and station admins.
Problem on air?
Write URGENT in the subject. Name your station and the studio.
Help in the app
Tap Help on the home screen, or the info button at the top of a screen.
Account and sign-in
How do I get an account?
QGo Live is for stations. Your station admin invites you by e-mail. There is no sign-up in the app.
How do I sign in?
Open the invitation once and set a password of at least 10 characters. Then sign in with your user name or e-mail and that password.
On a new phone the first sign-in can ask for a 6-digit code by e-mail. Tick “Trust this phone” and you are not asked again on that phone.
Can I sign in with Apple or Microsoft?
Yes. Sign in once with your password, then connect Apple or Microsoft under Account. After that you sign in with one tap.
I forgot my password.
Ask your station admin for a new invitation, or write to hotline@radio.cloud.
Calls
How do I call the studio?
Tap your station under Studio Link, then Call next to a studio. Put headphones on first, so the studio’s talkback does not reach your microphone.
Why does my iPhone ring like a phone call?
A studio can call you. On iPhone the call rings even when the app is closed. Answer it like a normal call. On Android it rings while the app is open.
How does talkback work?
Talkback is a private conversation with the studio or a producer. It never goes on air. Tap Talkback Studio, or the button with your producer’s name. The studio can end a talkback at any time.
Can the studio see me?
Only when you switch the camera on during a call. The picture is small and meant for hand cues. On a weak network it pauses first, so the audio keeps going.
The audio drops or sounds bad. What can I do?
Move to a spot with better reception or switch to Wi‑Fi. When the phone changes network, the call reconnects by itself. The call card shows the connection, so tell the studio what it says.
Bluetooth headsets turn the microphone into phone quality. For the best sound use the phone’s own microphone or a wired headset.
Soundbites and the Field Editor
How do I play a soundbite in a call?
Tap Clip in the Clips box and pick a Field Editor take. You can bring up to three of your own; the studio can add its own. The clip plays in the studio, and you hear it on the line.
Where are my recordings?
Field Editor takes stay on your phone. They leave it only when you share one, or send it to the studio as a clip. A clip is kept on our server for 7 days so the studio can play it.
Can I cut recordings on Android?
Not yet. On Android the Field Editor records and shares; cutting works on iPhone recordings for now.
Android
How do I install the Android version?
The Android app is a test version outside the Play Store for now. Follow the steps on the Android download page.
For station admins
How do I add a reporter?
Sign in to the QGo Live web page as station admin, open your station and invite the person by e-mail.
How do I set up a studio computer?
Create the studio in your station on the web page. Open its setup link once on the studio computer. From then on that computer takes calls as that studio.
Who sees our data?
Your station sees its own people, studios and calls. Read more in our privacy policy.