Privacy policy

1. Who is responsible

Which company is responsible for your data depends on where you use QGo Live.

QGo Live is offered in cooperation with Harris Media. Responsible for your data is only the Radio.Cloud company named above for your region.

2. What the app is

QGo Live is a business app for radio stations. Reporters and hosts call their station's studio in broadcast quality (Studio Link) and record and edit audio on the phone (Field Editor). Your station's admin creates your account. You cannot create an account in the app.

3. Which data we process, and why

• Account data: your name, user name, e-mail address and, if your station gives it, your phone number. Purpose: your account and the sign-in.
• Sign-in with Apple, Google or Microsoft: if you use it, the account ID and e-mail address the provider sends us. Purpose: signing in with one tap.
• Calls: your microphone audio and the studio's talkback are sent live between your phone and the studio, through our relay servers in the USA. We do not store the audio. Your station can record a call in its studio and can switch on a live transcription for a call; the transcription uses Amazon Transcribe.
• Video in a call: only if you switch on the camera during a call, a small picture of you goes live to the studio, and the studio's picture comes to you. The picture goes directly between the phone and the studio or through our relay servers. We do not store it. The app uses the camera for nothing else.
• Soundbites in a call: soundbites you prepare for a call stay on your phone until the call. During the call the studio receives them, and you receive the studio's soundbites. Both sides keep their copies after the call until they delete them.
• Connection and device data: IP address, the town derived from it (ip-api.com), network type (Wi-Fi or mobile), battery level, phone model and app version. Purpose: call quality and support. Your station admins see these details with your connection.
• Call log and access log: who called which studio, when and for how long, the connection quality, and the screens and actions in the app. Kept for 30 days. Purpose: support and security.
• Push token: an Apple push address of your phone, so a studio can call you when the app is closed.
• Field Editor: your recordings stay on your phone. They leave it only when you share them with another app, or when you send one to the studio as a clip during a call. A clip is stored on our servers in the USA (Amazon Web Services, Ohio) so the studio can play it, and it is deleted after 7 days.

4. Who receives data

Amazon Web Services (hosting, USA), Apple (push and Sign in with Apple), Google and Microsoft (sign-in, if you use it), ip-api.com (town from the IP address), and your station. We do not sell data and do not use it for advertising or tracking.

5. Legal basis

Art. 6 (1) (b) GDPR (the service for you and your station) and Art. 6 (1) (f) GDPR (security and support).

6. How long we keep data

Account data as long as your account exists. Logs for 30 days. Connection details while you are online.

7. Your rights

You can ask for access, correction, deletion, restriction and a copy of your data, and object to processing: write to info@radio.cloud. You can complain to a data protection authority, for example the Bavarian State Office for Data Protection Supervision (BayLDA).

8. Changes

We update this policy when the app changes. The date at the top shows the version.